Refund and Cancellation Policy
Last updated: 29 March 2026
Dumcheese provides assisted travel booking and travel request management services.
1. Booking Confirmation
A booking is processed only after the customer confirms the itinerary, fare, travel details, passenger details, and related requirements.
2. Pricing and Availability
All fares, inventory, schedules, and availability are subject to change until the booking is actually confirmed by the relevant airline, hotel, bus operator, supplier, or travel partner.
3. Cancellation Requests
If a customer wishes to cancel a booking, the request must be submitted to Dumcheese as early as possible using the contact details available on our website.
4. Refund Eligibility
Refund eligibility depends on the fare rules, supplier rules, operator policy, and other booking conditions imposed by the relevant airline, hotel, bus operator, or travel partner. Some bookings may be partially refundable, fully refundable, or completely non-refundable.
5. Service Charges
Dumcheese service charges, booking assistance charges, convenience charges, or processing fees, if any, may be non-refundable once booking work has started or the booking has been completed.
6. Refund Processing Time
If a refund is approved, processing timelines depend on the supplier, airline, operator, partner portal, and banking/payment channels involved. Dumcheese will make reasonable efforts to keep the customer informed about the status.
7. Customer Responsibility
Customers are responsible for reviewing passenger names, dates, routes, documents, and travel details before confirming a booking. Dumcheese is not responsible for losses caused by incorrect information provided by the customer.
8. Contact
For cancellation or refund support, contact:
Dumcheese
Email: support@dumcheese.com
Phone: +91 7464833684
Website: https://fly.dumcheese.com/contact